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Frequently asked questions
Licences, delivery, activation and refunds, answered plainly.
FAQ
Questions before you buy
Straight answers about licences, delivery and activation.
Tell us what your business does and how many people need access. We reply within a few hours.
Ask usIs this a genuine QuickBooks licence?
Yes. You receive an official licence number, product number and validation code that activate directly with QuickBooks. If a key ever fails to activate, we replace it or refund you in full.
How and when do I receive it?
By email, usually within 15 minutes of payment and always within a few hours. The email contains your key, the official download link and a step-by-step activation guide.
Lifetime licence means what exactly?
You pay once and keep using the software for as long as you like. There is no annual renewal or subscription.
What is the difference between 1, 3 and 5 users?
It is the number of people who can work in the same company file at the same time. A single-user licence is one installation. The 3 and 5 user licences enable multi-user mode so your team or accountant can work simultaneously.
Windows or Mac? USA or Canada?
Choose the edition that matches the computer you will install on. The Canada editions include GST/HST tracking and Canadian payroll forms. US editions are for US tax and payroll.
Can I move the licence to a new computer?
Yes. Deactivate on the old machine, install on the new one and enter the same key. If you get stuck, message us and we handle it with you.
What if it does not work?
You have a 30-day money-back guarantee. We first help you activate, and if the licence cannot be made to work on your setup you get a full refund.
Buy once. Activate today. Covered for 30 days.
Every licence is genuine, delivered by email and backed by real humans who help you activate. If it does not work on your setup, you get your money back.